Telecom Operator Services
We support telecom operators in their network modernization projects, infrastructure deployment, and customer support, ensuring the highest levels of quality and performance.
In this dynamic, we also contribute to the development of B2B offerings, integrating multitenant platforms that allow operators to host multiple business customers on a shared infrastructure, while guaranteeing isolation, security, and centralized service management (VoIP, UCaaS, networking).
This approach enables greater commercial agility, reduced operational costs, and immediate scalability to address diverse market segments (SMEs, large enterprises, public institutions, etc.).
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Field Deployment
Our technical teams operate nationwide, providing:
- Installation of active/passive equipment (routers, switches, etc.)
- Copper and fiber optic cabling
- Commissioning of voice, data, TV, or cloud services
- Equipment configuration, testing, acceptance, and reporting
We operate under strict SLA standards, supported by real-time monitoring and reporting tools.
Technical Support (TAC Levels 1 & 2)
Our Technical Assistance Center (TAC), based in Tunisia, provides two levels of support:
Level 1: Initial diagnostics, resolution of minor faults, end-user assistance
Level 2: Advanced troubleshooting, handling of critical incidents, vendor escalation
With robust ITSM tools, we ensure rigorous tracking, rapid response times, and clear quality indicators (SLA, MTTR, etc.).
End-to-End Integration, Support and Maintenance Solutions
- Turnkey deployment of equipment (IP telephony, servers, data center appliances, etc.)
- Technical Assistance and Customer Support Services
- Preventive and corrective maintenance
- Managed IT Services
